NICHOLAS ENGLE

1001 W Mill St

Quakertown, PA 18951

E-Mail: nickengle88@gmail.com                          Cell: 215-272-4140­­­

 

To obtain a professional position in the Information Technology / Network services field.

 

 

·   Extensive experience in communication, customer service, and troubleshooting.

·   Leadership qualities: Served as a Lead Technician at Phoebe Ministries in Allentown, PA and served as a manager for Blockbuster Video in Perkasie, PA.

·   Able to complete tasks under pressure and in a timely manner.

·   Ability to multitask, often taking on multiple projects simultaneously at Phoebe and PPL.

 

 

Phoebe Ministries Allentown, PA                          07/14 to Present

     Systems Analyst

·   Act as an expert liaison between the IT Department, Pharmacy and Clinical operations, as well as outside vendors.

·   Perform advanced reporting and data analysis as necessary to support clients (Crystal, SQL).

·   Assist with interface implementations (HL7).

·   Update and maintain various databases through the use of SQL and Microsoft Access.

·   Continue to coordinate and manage the annual account audits for all employees and systems throughout the organization.

·   Continue to work with outside vendors to resolve various application issues that cannot be resolved through our level of access to the systems.

 

Phoebe Ministries Allentown, PA                          07/13 to 7/14

     Applications Specialist

·   Act as the ultimate level of on-site support for applications support issues.

·   Work with outside vendors to resolve various application issues that cannot be resolved through our level of access to the systems.

·   Update and maintain various databases through the use of SQL and Microsoft Access.

·   Coordinate and manage the annual account audits for all employees and systems throughout the organization.

·   Act as a backup to the Systems Analyst to provide support for the Pharmacy systems.

 

Phoebe Ministries Allentown, PA                          02/10 to 11/13

     I.T. Help Desk Technician / Lead Technician

·   Deliver technical customer support over the phone and/or through email in a call center environment.

·   Identify, troubleshoot, and resolve a wide range of technical computer, network, and telephone related problems.

·   Support and train end users in a wide range of computer software.

·   Master newly implemented computer technology.

·   Research and recommend next generation technologies and applications in support of mission business objectives.

 

 

MICOR Solutions /              

Pomeroy IT Solutions at PPL Corporation Allentown, PA                           02/08 to 05/10

     Administrative Specialist / Support Technician

·   Processed orders and requests for various IT and phone equipment for the organization.

·   Managed Active Directory entitlement groups and software installations for workstations throughout PPL.

·   Accountable for training employees on new and current processes and procedures.

·   Responsible for maintaining the asset-tracking database for all of PPL’s desktops, laptops and printers, totaling to about 40,000 units.

·   Coordinated and managed various projects, two of which are the annual workstation refreshments and provisioning of workstation needs for the nuclear outages.

 

Blockbuster Video              Perkasie, PA                          09/06 to 01/10

     Manager

·   Increased online customers by 50% through a new sales program.

·   Accountable for training new and current employees.

·   Responsible for receiving and distributing store product.

·   Responsible for performing opening and closing store duties.

·   Coordinated and managed projects to improve store layout.

 

 

Hardware:Dell (desktops, laptops), HP Printers, Tangent (mini PCs), Tabletkiosk (Tablets), Posiflex Kiosks

Platforms:Windows 9x/NT/2000/XP/Vista/7, Microsoft Exchange Server 2007/2010, Microsoft